TERMS OF SERVICE (Updated June 25th, 2019)
OUR WORK AGREEMENT
Our work agreement is an independent contractor arrangement and not that of employee and employer. Green Door Virtual Solutions is therefore responsible for reporting income and taxes to the appropriate authorities.
Green Door Virtual Solutions also therefore has direct control over their own work hours unless otherwise agreed on with The Client, and keeping in mind The Client's deadline(s) if known and if applicable.
Projects may be added over time and the terms of your agreement will still apply unless otherwise noted. This web page will always serve as the updated terms and conditions and you may refer to it at any time.
Work outside of the quoted scope will be subject to additional fees. This will be discussed with "The Client" if and when the scope changes, and the fees are dependent on the type of work required.
Although work will be performed to the best ability of our services, The Client has the obligation to review or proof read final work as appropriate.
Due to the nature of our business, typically payment is due upon receipt of your invoice. Please review below how we bill (and terms) for different working situations.
Retainer work - is invoiced monthly at the beginning of the billing cycle and payment is due upon receipt of the invoice.
Project work - Will be billed upon project booking. An invoice will be sent and is due before the project start date. For projects over $350 (pre-tax) we allow full payment on the due date or 50% payment before the project start with the remainder due 2 weeks later.
In person & Zoom consulting sessions - Full payment (of the individual session or the package) is due 24 hours before the 1st session.
Meetings (phone and in person) that are cancelled with less than 24 hours notice will be subject to the full fee or time reduction of package.
Courses - Mini courses are non refundable and full courses are refundable within 15 days of purchase with explanation.
Due to increasing processing delays and fees, credit card payments are offered for the first 7 days post billing. E-transfer only after 7 days.
Late payments are subject to a $5.00 late fee after 30 days, and a 5% annual interest rate will apply thereafter. Green Door Virtual Solutions reserves the right to suspend projects or regular work for late payments. Fees to collect overdue accounts, including, but not limited to court fees, legal and collection costs will apply to delinquent accounts. Green Door Virtual Solutions reserves the right not to commence/resume work if there is an outstanding balance and this is at the Green Door Virtual Solutions' discretion.
Green Door Virtual Solutions may terminate the working relationship at any time should there be an ongoing balance outstanding, illegal activity or complete non-responsiveness from The Client.
Pre-paid projects and packages are non-refundable.
For retainer packages, either party may terminate the agreement with 30 days written notice.
Disbursements are not included in any of the above fees and are subject to being invoiced at cost. Disbursements include but are not limited to postage, paper, copying, etc. For retainer clients only, Green Door Virtual Solutions reserves the right to charge a 25% “After Hours Fee” for work that needs to be completed after business hours, on weekends or holidays or within a tight period of time during business hours.
Green Door Virtual Solutions acknowledges that information provided during the working relationship including but not limited to: certain customer lists, pricing data, supply sources, techniques, computerized data, maps, methods, product design information, market information, technical information, benchmarks, performance standards and other confidential and/or proprietary information is confidential and every reasonable effort will be made to maintain confidentiality at all times.